Welcome to CareMatch Chicago. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the practices described in this policy.

Who We Are

CareMatch Chicago is a homecare and caregiving support service dedicated to helping individuals and families connect with quality care solutions. Our website serves as an information and contact platform for individuals seeking caregiving and support services.

CareMatch Chicago is operated by Make A Wish Transportation LLC.

Information We Collect

a. Information You Provide Directly

When you:

• Submit a contact form

• Request care services

• Schedule consultations

• Leave comments

• Register an account

We may collect personal information such as:

• Name

• Email address

• Phone number

• Address (if provided)

• Any other information you choose to provide

SMS Communication

By providing your phone number and submitting our forms, you consent to receive SMS messages from CareMatch Chicago regarding appointments, service updates, customer support, and notifications.

Message frequency varies.
Message and data rates may apply.

Reply STOP to opt out at any time. Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Comments

When visitors leave comments on the site, we collect the data shown in the comment form, as well as:

• The visitor’s IP address

• Browser user agent string (used for spam protection)

An anonymized hash of your email address may be sent to the Gravatar service to check if you use it. Once your comment is approved, your profile picture may be visible publicly.

Media

If you upload images to our website, avoid uploading images containing embedded location data (EXIF GPS). Other visitors may download and extract location data.

Cookies

We use cookies to enhance your website experience.

a. Comment Cookies

If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These cookies may last for one year.

b. Login Cookies

If you visit our login page, we may set temporary cookies to check if your browser accepts cookies.

When you log in, we may store:

• Login information

• Screen display preferences

Logging out removes login cookies.

c. Editing Content

If you publish or edit content, additional cookies may be stored in your browser. These contain no personal data and expire automatically.

Embedded Content From Other Websites

Pages or articles on this site may include embedded content such as videos, images, or articles.

Embedded content from external websites behaves the same way as if you visited those websites directly.

Those websites may:

• Collect data about you

• Use cookies

• Track your interactions

We do not control the privacy practices of external websites.

Who We Share Your Data With

We do not sell or share your personal information with third parties for marketing purposes.

However, information may be shared:

• With service providers assisting our operations

• Through automated spam detection systems

• When legally required

How Long We Retain Your Data

Comments and related metadata may be stored indefinitely to improve moderation and customer support.

For registered users, we store personal information provided in user profiles. Users may request updates or deletion of their information at any time where legally permitted.

Your Rights Over Your Data

You may request:

• A copy of the personal data we hold about you

• Correction of inaccurate information

• Deletion of your personal data where applicable

To submit a request, contact us using the details below.

Where Your Data Is Sent

Visitor comments and submissions may be processed through automated spam detection systems, CRM platforms, SMS platforms, or website security tools.

Contact Information

If you have questions about this Privacy Policy or would like to exercise your data rights, please contact us:

📧 info@carematchchicago.com

📞 (708) 367-3319

🌐 CareMatch Chicago
Operated by Make A Wish Transportation LLC